Knowledge Base

Manage: Alerts Alerts are a great tool to automatically monitor data collection process and compliance. Set up rules that will be checked by the Fitrockr platform daily. Create alert (1) Click Create to setup a new alertName: title of a ...

Smartphone Sync (single-sync) with Garmin Connect app Setup Pre-requisite is a personal Garmin Connect account for each user. Either Garmin Connect accounts are created by users themselves by installing the Garmin Connect mobile app or centrally ...

Collect Data – Overview Sync Methods Data collection process slightly differs depending which synchronization scenario is used. Please select your scenario: Smartphone Sync (single-sync) with Fitrockr app Smartphone Sync (single-sync) with Garmin Conn ...

Manage: Groups Groups can be used to structure and segment users. This comes handy when exporting data as you can select a group to be exported instead of every single user. A user can be assigned to multiple groups.

Manage: Users Each user represents a project participant, study participant, patient or any individual wearing a Garmin device for data collection. Users do not have access to the Fitrockr Research &  Control Center. User only wear the Garm ...

Setup: Staff Staff represents project team members that require access to the Fitrockr Research &  Control Center.Email and password will allow the individual to log into the Fitrockr Research &  Control Center.RolesRole access is defined as f ...

Setup: Projects Each project represents a separate and distinct view on its data, configuration and users. You can set up staff (administrators) that can view multiple projects by switching between the projects.Please note that it is not possible to r ...

Trouble shoot syncing issues for multi device sync (multi-sync) Important InformationIf you encounter problems pairing and syncing devices with the multi-sync tablet, please try general trouble shooting tips first at https://www.fitrockr.com/help-cent ...

Reassign and transfer device to another user Important InformationThis help guide applies to the Fitrockr Hub Multi Sync mode only.(1) on the Fitrockr Hub tablet go to Devices(2) select the device that should be reassigned and transferred to another u ...