Support Tickets

Support Tickets Support tickets are essential when troubleshooting issues because they provide a clear, documented history of the problem. They help Fitrockr track recurring issues, prioritize critical bugs, and communicate effectively with our user ...

Send Debug Information

Send Debug Information Sending debug information is crucial for helping our development team investigate and resolve issues effectively. It provides us with the technical context needed to understand what went wrong; such as error logs, device detai ...

Which Garmin devices support Wifi sync

Which Garmin devices support Wifi sync Wifi sync is only possible on Garmin devices that support Wifi data transmission. The new feature got introduced to the following device models in the year 2024: – Enduro 2 – Epix (Gen 2) – Epix Pro (Gen 2) – Fen ...

How to get access to Dexcom data

How to get access to Dexcom data Unlike other wearable providers, Dexcom approves data access for each study individually.  To get approved by Dexcom, you (project owner) need to submit an application through the Dexcom External Research Portal:& ...

Setup: Audit Log

Setup: Audit Log The Audit Log (or Audit Trail) is a specialized type of log file that records security-related and system activities to track user actions and important system changes. It can be used for security, compliance, and support reasons.Th ...

How to read Accelerometer json output file

How to read Accelerometer json output file Collecting accelerometer data will generate a huge amount of data (25Hz = 25 measurements per second). It is recommended to export and assess accelerometer data as JSON file format.The output file will incl ...

Garmin Timezone & Time

Garmin Device Timezone & Time Garmin devices automatically adjust for Local Time, Timezone and Daylight Saving Time (DST), but this depends on how the device is set up and synchronized: Bluetooth Synchronization ✅ Whenever a Garmi ...

Compatible Garmin Devices

Compatible Garmin Devices Each project has unique needs for data, battery, and storage. To ensure compatibility, explore options, check our guide, or contact us for advice.View Compatible Garmin DevicesIMPORTANTConfirm Compatibility before purchase. ...