The Fitrockr App (on your smartphone) requires an active internet connection during Syncs to function properly.

Resticted Wifi areas – such as public places like schools, hotels or hospitals can cause issues. You need to ensure that the smartphone is permanently and fully allowed to use the Wifi.

Often the Wifi Sync is not effective in these restricted areas as a manual login via a website is required for browing and internet usage. The provider of the Wifi may need to register the smartphone to allow a permanent Internet connection. 

If this is not possible, we recommend setting up your own Wifi hot spot